PURCHASE, RESERVATION AND SERVICE TERMS & CONDITIONS
These terms and conditions govern the ordering, reservation, payment, use and cancellation of services provided by MB „SmartRooms". By using the website, purchasing a gift voucher or making a reservation, the customer confirms that they have read these terms and agree to comply with them.
1. GENERAL PROVISIONS
1.1. The purpose of these terms is to regulate the provision, reservation and use of „SmartRooms" escape room services.
1.2. The relationship between the customer and „SmartRooms" is governed by the laws of the Republic of Lithuania and these terms.
1.3. By making a reservation or purchasing a gift voucher, the customer confirms that they have read and accepted these terms.
1.4. „SmartRooms" reserves the right to amend or update these terms at any time. The updated version is published on the website and takes effect from the date of publication.
2. SERVICE CONDITIONS
2.1. „SmartRooms" organises recreational escape room activities, which take place at a pre-booked time.
2.2. Reservations can be made via the website, by phone, by email or by contacting the administration directly.
2.3. Services are considered ordered upon confirmation of the reservation.
2.4. Prices listed on the website are subject to change. The price applicable to the customer is the one valid at the time of reservation confirmation.
2.5. „SmartRooms" reserves the right to refuse service to persons who do not comply with safety requirements or whose behaviour poses a risk to other participants or staff.
3. RESERVATION AND PAYMENT
3.1. When making a reservation, the customer specifies the preferred date, time and number of participants.
3.2. Payment can be made electronically, by bank card or by another payment method indicated on the website.
3.3. A reservation is considered valid upon receipt of a reservation confirmation or upon full or partial payment in accordance with the stated conditions.
3.4. If payment is made using a gift voucher, the customer must provide a valid voucher code at the time of reservation or upon arrival.
4. CHANGES AND CANCELLATIONS
4.1. The customer may change or cancel a reservation no later than 24 hours before the scheduled visit.
4.2. If a reservation is cancelled less than 24 hours before the visit or the customer does not show up, the payment is non-refundable, except where required by applicable law.
4.3. „SmartRooms" may change the reservation time or cancel it due to technical, organisational or other important reasons. In such cases, the customer will be offered an alternative time or a full refund.
5. GIFT VOUCHERS
5.1. Gift vouchers are valid for the period stated on them.
5.2. Once the voucher validity period has expired, it is considered invalid and no refund will be issued.
5.3. Gift vouchers cannot be exchanged for cash.
5.4. „SmartRooms" is not responsible for the possible use of a voucher if it is lost or its code is disclosed to third parties.
6. PARTICIPANT RESPONSIBILITIES
6.1. Participants must follow staff instructions and safety rules.
6.2. If equipment or inventory is intentionally damaged, the customer is obliged to compensate for the damage in accordance with the laws of the Republic of Lithuania.
6.3. „SmartRooms" is not liable for the loss or damage of personal belongings unless caused by the company's fault.
7. PERSONAL DATA PROTECTION
7.1. Personal data provided by customers is processed in accordance with applicable data protection legislation.
7.2. Data is used solely for the purposes of reservation management, service provision and customer support.
8. FINAL PROVISIONS
8.1. All disputes shall first be resolved through negotiation.
8.2. If no agreement is reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.
8.3. These terms take effect from the date of their publication on the website.
SMARTROOMS
Email: info@smartrooms.lt
Tel.: +370 670 41125
Website: www.smartrooms.lt
